Don’t Miss out on our new Dashboard and Live Chat feature

MAR 1, 2019

It has been a wild and exciting few months of Expos and meetups.
Did you get a chance to meet with us? If not, join us in Cyprus!
We now look forward to the next iFX Expo in Limassol!
We are thrilled to announce that enhanced updates and tools are coming very soon to Praxis cashier!

UPDATES:

Before sending queries for ‘Pending state’ transactions. Please attempt an ‘Update of State’ as well as adding the processing company in question to the email.For assistance as to how this is performed please contact Support. Process: How to create a User in your Praxis Backoffice.To create and assign a new user:Select: Admin > Security > User Permissions > Type the name of the new user (For example in following format: ‘Brand Prefix’_JohnS)and select the Group the user should be a part of (In ‘Group name’ drop down).Remember to click ‘Update Permissions’ and repeat this process for each front end.IMPORTANT: Send your newly created username to our support for us to generate this user’s new password.

  • A fraud and Charge back prevention tool will be added to Praxis to help protect your business in many unique ways!
    We will provide more details about this exciting new feature in the coming weeks.
  • It’s a Big one! Don’t forget to check our ‘New Dashboard’ feature and ‘Software release notes’ (found on the Praxis welcome screen), to see ‘What’s now new’
    since our recent software update!
  • iFXExpo International will be here in sunny Cyprus during May 21st-May 23rd, Arrange a meeting at our booth today!

FEATURE OF THE MONTH: LIVE CHAT

Live chat is now accessible from your cashier.

How does it works?

Choose which instances you would like to generate the chat for clients. Once enabled,
a chat dialogue box will pop up allowing assistance to be provided by your support teams, using your existing chat interface and support team set up!

To set this go to:
Admin > Front End Options > Select Option ‘Live Chat Automatically Opens on’ > select desired settings > Update Option Setting.

Helpful Reminders:

  •  Before sending queries for ‘Pending state’ transactions. Please attempt an ‘Update of State’ as well as adding the processing company in question to the email.
    For assistance as to how this is performed please contact Support.
  • Before sending queries for ‘Pending state’ transactions. Please attempt an ‘Update of State’ as well as adding the processing company in question to the email.
    For assistance as to how this is performed please contact Support. Process: How to create a User in your Praxis Backoffice.
    To create and assign a new user:
    Select: Admin > Security > User Permissions > Type the name of the new user (For example in following format: ‘Brand Prefix’_JohnS)
    and select the Group the user should be a part of (In ‘Group name’ drop down).
    Remember to click ‘Update Permissions’ and repeat this process for each front end.
    IMPORTANT: Send your newly created username to our support for us to generate this user’s new password.

 

Never hesitate to reach out to our support team who is always happy to assist!
Feel free to email us anytime at [email protected]

As always, we wish you a busy and profitable month ahead!
The Praxis Team